Posts

Showing posts with the label customer experience

Delighted to #FlyTheNewFeeling

Image
                                                              Photo via Redmi Note 4 I have just about got over a heart warming experience of traveling between New Delhi to Pune through  #AirVistara .  I'd heard a lot of positive commentary regarding the airliner, which is a JV between the  Tatas  (a reputed Indian brand name, known worldwide) and  Singapore International Airlines  (well known for its airline hospitality worldwide). A morning flight generally sees a lot of people, boarding in a hurry, however at Row C of the IGI Airport, there was practically no line, as all guests were navigated towards the web check-in kisoks, by the ground staff of #AirVistara. This allowed a lead time of only 5 minutes, to check-in any baggage and generate a boarding pass.  I was done in under 3 minute...

Getting it 'couriered' right!

Image
                                                  Photo via VisualHunt Being on top of deliveries, is no mean task. One needs to be agile, well connected and have the understanding of 'last mile' connectivity. #lightingspeed reflexes also, perhaps!  Point to note is that the #MumbaiPune distance, is always in demand for delivery. Considering the close proximity, everyone needs to be sending out something or the other every alternate day.  Speed equals Money : Quicker the experience, better the customer repetition. It's all about speed these days Strong Tech Support : Details on-the-go, plus live tracking is just so essential. Also, constant mobile updates are expected Cultured Courier Executives : Gone are the days, when executives just delivered stuff, now they are a part of the experience. The outfit they were, their conversation style ...